Community
FreeFor registered charities with 3 or fewer staff
- Case management, risk, safety planning and MARAC
- Outcome recording and full audit log
- Free for as long as you qualify
Pricing
Free for small charities. A simple price per member of staff for everyone else.
Registered charities with up to 3 staff use Safe Circle Pro free. Other services pay £18 or £28 for each member of staff a month. Paid plans include unlimited trustees. Board reports and the Refuge Bed Manager are add-ons on Community and Essentials, and included on Professional.
Try before you pay. Essentials and Professional start with a 14-day free trial, with no card needed to start. Community starts free straight away. You can also open a demo with invented cases first.
Essentials
£18per person, per monthNo staff cap
Example: 6 staff, £108 a month
- Everything in Community
- Referrals and the relationship map
- Perpetrator matching
- Document creation and case presentation
- Unlimited trustees, at no extra cost
- Board reports and Bed Manager as add-ons
Professional
£28per person, per monthNo staff cap
Example: 12 staff, £336 a month
- Everything in Essentials
- Board reports and the trustee portal
- Contracts, targets and bid packs
- Bid writing support
- Refuge Bed Manager included
Commissioned
Quotedfrom about £8,000 a year
- Everything in Professional
- Cross-organisation linking under a data-sharing agreement
- Volume pricing for large teams or several services
You pay for each member of staff with an account. On paid plans, trustees are free and never count as staff, and there is no staff cap. Paid plans charge for at least 4 staff. Prices exclude VAT. Pay annually and get two months free.
Add-ons
Optional add-ons.
| Add-on | Price |
|---|---|
| Board reports and trustee portal | £60 a month |
| Refuge Bed Manager | £75 a month per refuge service |
Add-ons are for Community and Essentials. Professional and Commissioned include both. A Safe Circle Pro administrator can switch a feature on or off for one organisation, including for a trial.
Compare
Feature comparison.
| Feature | Community | Essentials | Professional | Commissioned |
|---|---|---|---|---|
| Staff accounts | Up to 3 | Unlimited | Unlimited | Unlimited |
| Trustees | Not available | Unlimited, free | Unlimited, free | Unlimited, free |
| Case management, chronology, notes and tasks | Included | Included | Included | Included |
| Risk assessments | Included | Included | Included | Included |
| Safety plans and MARAC | Included | Included | Included | Included |
| Outcome recording and unmet need | Included | Included | Included | Included |
| Audit log | Included | Included | Included | Included |
| Referrals | Not available | Included | Included | Included |
| Relationship mapping | Not available | Included | Included | Included |
| Children as victims mapping | Not available | Included | Included | Included |
| Perpetrator matching | Not available | Included | Included | Included |
| Document creation and case presentation | Not available | Included | Included | Included |
| Board reports | Add-on | Add-on | Included | Included |
| Trustee portal | Not available | Add-on | Included | Included |
| Bid packs and funding reports | Not available | Add-on | Included | Included |
| Contracts and target management | Not available | Not available | Included | Included |
| Bid-writing support | Not available | Not available | Included | Included |
| Refuge Bed Manager | Add-on | Add-on | Included | Included |
| Cross-organisation linking | Not available | Not available | Not available | Included |
| Training and demo spaces | Included | Included | Included | Included |
Refuge Bed Manager
£75 a month per refuge serviceIncluded on Professional and Commissioned. Add-on on Community and Essentials.
- Self-service set-up of properties, units and attributes
- Live board, list and mosaic views
- Booking workflow from enquiry to move-on
- Safeguarding suitability check
- Vacancy publishing to Routes to Support
- Address visibility by role
What it costs in practice
Worked examplesOn annual billing, excluding VAT
- 3-person charity on Community: free
- 6 staff on Essentials: about £1,080 a year
- 12 staff on Professional: about £3,360 a year
- 20 staff on Professional: about £5,600 a year
- Add-on: board reports: about £600 a year
- Add-on: Refuge Bed Manager: about £750 a year
Questions
Common questions.
Who can use the free Community plan?
Registered charities and charitable incorporated organisations (CIOs) with 3 or fewer staff. Your organisation starts straight away, and we check your charity number on the public register afterwards. Community covers case management, risk, safety planning, MARAC and outcome recording. Referrals, the relationship map, perpetrator matching, documents and trustees are on paid plans. Board reports and the Refuge Bed Manager can be added. It stays free for as long as you qualify.
What happens when a Community charity takes on a 4th member of staff?
Your organisation admin moves you to Essentials from the Plan section of your settings. It starts straight away, so the new person can start the same day, and you set up payment online from the same page. Nothing is lost when you move plan.
Who do we pay for?
Each member of staff with an account, active or invited: case workers, managers and organisation admins. On paid plans there is no staff cap, trustees are free, and the smallest bill is for 4 staff. The Community plan does not include trustees. When someone leaves, deactivate their account and you stop paying for them.
What are the add-ons?
On Community and Essentials you can add board reports and the trustee portal for £60 a month, and the Refuge Bed Manager for £75 a month per refuge service. Both are included on Professional and Commissioned. Trustees themselves stay on paid plans only.
Can we change plan later?
Yes. Moving up starts straight away. Moving down, or to Commissioned, is arranged with us so nothing you rely on disappears unexpectedly. Published board reports stay readable on every plan.
How does the free trial work?
Essentials and Professional start with 14 days free. You set up your organisation, teams and people yourself, and nothing is charged until you choose to continue and add a payment method from your settings.
Can we try it before signing up?
Yes. Open a demo of your own, filled with invented cases, people and refuge units. It is ready in a few minutes and lasts 14 days. Nothing in it is real, and nothing in it is emailed out.
When can we add real client information?
Once your organisation has signed a data processing agreement with us. Until then, use invented details only. Talk to us to arrange it.
How do we train our staff?
Every plan includes a training space. Your organisation admin switches it on from Setup, chooses who can use it, and staff practise as a case worker, a manager, an admin or a trustee on invented cases, without touching real work.
Who is Safe Circle Pro for?
UK domestic abuse services: IDVA services, outreach teams, refuges and dispersed accommodation providers, from small charities to larger providers.
Can survivors log in?
Not in version 1, deliberately. A survivor-facing account creates safety risks that need their own careful design.
Do you use DASH?
No. Our risk assessment was built independently from published research. A DASH-compatible scored assessment, written in our own words, is included for MARACs and partners who work to scored thresholds. Read about our approach to risk.
Is there a mobile app?
The web app is responsive and can be installed on a phone or tablet. Case notes are fully usable on a phone, for workers writing up between visits.
Get started
Find the right fit for your service
Start on the plan that fits today and change it from your settings later. Every paid plan starts with a 14-day free trial, and nothing is charged until you choose to continue.
Prefer to talk first? Send us a message and we reply within two working days.
